Planning an international trip involves many questions. Here are answers to some of the most common questions about our tours, bookings, customization, payments, and travel support.
Yes. Our tour packages can be customized according to your travel dates, group size, budget, preferred accommodation, destinations, activities, and travel style. If you like a package but want to add destinations, change the number of nights, upgrade your accommodation, or include additional experiences, our team can adjust the itinerary for you.
Kenya is at the heart of our travel offering, with a strong focus on safari adventures and beach escapes. We also arrange travel experiences across Tanzania, Zanzibar, Uganda, Egypt, Morocco, Mauritius, Seychelles, South Africa, and selected destinations in Asia, the Middle East, and Europe.
Yes. A Kenya safari can be combined with a coastal holiday for a more complete travel experience. Popular combinations include wildlife experiences in destinations such as Maasai Mara, Amboseli, Tsavo, or Lake Nakuru followed by a relaxing stay along the Kenyan coast, including Diani Beach or Mombasa.
Depending on the package, inclusions may include accommodation, meals as specified in the itinerary, transportation, airport transfers, guided tours or safari game drives, park entry fees where applicable, and activities specifically mentioned in the package.
Every package has its own inclusions and exclusions. We provide the complete details before you confirm your booking so that you understand exactly what is covered.
International flights are generally not included unless specifically stated in the package. However, we can assist with flight arrangements as part of your overall travel planning if required.
Domestic and regional flights may also be arranged when they are required for your itinerary, subject to the specific package and confirmed travel arrangements.
Contact us with your preferred destination, approximate travel dates, number of travelers, and the type of experience you are looking for. Our team will discuss your requirements and recommend a suitable itinerary.
For customized trips, we can then refine the itinerary based on your preferences before you make your final booking.
We recommend booking as early as possible, particularly for peak travel periods, popular safari destinations, luxury accommodations, and experiences with limited availability.
Earlier planning gives you a better choice of accommodation, transportation, travel dates, and activities. Last-minute bookings may also be possible depending on availability.
A deposit or initial payment may be required to secure your booking. The amount and payment schedule can vary depending on the itinerary, accommodation providers, transportation, and travel dates.
We will provide the applicable payment terms before your booking is confirmed.
Payment options depend on the booking and traveler location. Available payment instructions will be provided by our team when your itinerary and booking arrangements are confirmed.
Yes. Before confirmation, we can discuss changes to your itinerary, including destinations, accommodation, activities, number of nights, and transportation arrangements.
Once bookings have been confirmed, changes may be subject to availability, supplier policies, cancellation charges, or additional costs. We will explain any applicable charges before making changes.
Cancellation terms depend on the specific itinerary, travel dates, accommodation providers, transportation arrangements, and other suppliers involved in your booking.
The applicable cancellation and refund conditions will be communicated before you confirm your booking. Some bookings may be non-refundable or subject to supplier cancellation charges.
Travel insurance is generally not included in our tour packages unless specifically stated. We strongly recommend that travelers arrange appropriate travel insurance before departure.
Your policy should provide suitable coverage for medical emergencies, trip cancellation or interruption, baggage, delays, and other risks relevant to your journey.
Visa and entry requirements depend on your nationality, destination, travel dates, and the latest immigration regulations. Travelers are responsible for ensuring that they have the required travel documents and permissions.
Our team can provide general guidance regarding travel documentation, but travelers should verify current requirements with the relevant government or immigration authorities before traveling.
Kenya can be visited throughout the year, but the ideal travel period depends on what you want to experience. July to October is particularly popular for wildlife viewing and the Great Migration in the Maasai Mara.
January to March can also offer excellent wildlife viewing conditions. We can help you choose travel dates based on your interests, budget, and preferred safari experience.
Kenya is home to an impressive variety of wildlife. Depending on the parks and reserves included in your itinerary, you may encounter lions, elephants, buffalo, leopards, rhinos, giraffes, zebras, cheetahs, hippos, and many species of birds.
Wildlife sightings are naturally influenced by season, location, weather, and animal movement, so sightings cannot be guaranteed.
Yes. We can design family-friendly itineraries based on the children's ages, travel pace, accommodation preferences, and activities you would like to include.
Some safari activities and accommodations may have age restrictions, so we recommend sharing the ages of all children when requesting your itinerary.
Airport transfers can be arranged as part of your itinerary. Whether transfers are included depends on the specific package and booking arrangements. Your final itinerary will clearly indicate the transfers included in your trip.
Safari itineraries include experienced local driver-guides or guides according to the arrangements specified in your package. They provide assistance during game drives and share local knowledge about wildlife, landscapes, and destinations.
Yes. Multi-country itineraries can be created for travelers who want to experience more than one destination. For example, a journey can combine Kenya with Tanzania, Uganda, or Zanzibar, depending on your available time and travel preferences.
We can help coordinate transportation, accommodation, activities, and other arrangements across the different destinations.
Yes. We remain available to assist with travel coordination and support during your journey. Our goal is to make your experience as smooth as possible from the planning stage through your return.
Packing depends on the season, destination, and activities included in your itinerary. Generally, comfortable lightweight clothing, closed walking shoes, a hat, sunglasses, sunscreen, insect repellent, personal medication, and a camera are useful for safari travel.
We recommend packing practical clothing suitable for early morning and evening game drives, when temperatures can be cooler.
Yes. In addition to complete tour packages, we offer travel arrangements such as flight and hotel bookings. Contact our team with your requirements and we can advise you on the available options.
Yes. We arrange group tours, family vacations, and corporate travel. Group itineraries can be customized around the group's preferred dates, destinations, accommodation requirements, activities, and budget.
You can contact Devanca Tours by phone at +254 742 127 396 or visit us in the Roysambu, Lumumba Drive area of Nairobi, Kenya.
For trip planning, we recommend sharing your preferred destination, travel dates, number of travelers, and the type of experience you are looking for so that our team can assist you more efficiently.
