At Devanca Tours, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Devanca Tours collects, uses, stores, protects, and shares personal information when you visit our website, contact us, request a quotation, make an inquiry, book a tour, purchase travel services, or otherwise interact with us.
Devanca Tours is a travel company based in Nairobi, Kenya, providing safari experiences, beach holidays, customized travel packages, group tours, family vacations, corporate tours, flight and hotel bookings, and other travel-related services.
We aim to process personal information lawfully, fairly, transparently, and only for legitimate purposes connected with our business and the services we provide.
For the purposes of this Privacy Policy, "Devanca Tours", "we", "us", and "our" refer to Devanca Tours.
Roysambu, Lumumba Drive Area
Nairobi, Kenya
Phone: +254 742 127 396
Email: info@devancatours.com
We may collect information that you provide directly to us when you use our website or communicate with us.
This may include:
If you proceed with a booking, we may need additional information required to arrange your travel services. Depending on the trip, this may include traveler names, passport or identification information, nationality, date of birth, flight information, accommodation details, and other information required by airlines, hotels, immigration authorities, safari operators, or other travel suppliers.
We only request information that is reasonably necessary for the relevant travel service or booking.
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or similar technologies.
This may include:
We may use personal information for the following purposes:
Depending on the circumstances, we may process personal information on one or more lawful grounds available under applicable data protection law.
These may include:
Where processing is based on consent, you may withdraw that consent subject to applicable legal and contractual considerations.
Kenya's Data Protection (General) Regulations, 2021 require information about matters such as the identity of the controller or processor, purposes of processing, types of data collected, third-party sharing, withdrawal of consent, and implications of providing or withholding consent where consent is the processing basis. :contentReference[oaicite:1]{index=1}
Travel arrangements often require us to share relevant traveler information with third-party service providers. For example, a safari itinerary may require information to be provided to a lodge, hotel, driver, guide, airline, transport provider, activity operator, or other supplier.
We aim to provide only the information reasonably necessary for the relevant service to be delivered.
Some travel suppliers may have their own privacy policies and terms. You should review those policies where applicable.
We do not sell your personal information as a commercial product.
We may share relevant information with trusted third parties when necessary to operate our business or provide the travel services you request.
These parties may include:
Third parties receiving information should only receive the information necessary for the relevant purpose, subject to applicable law and contractual arrangements where appropriate.
Because Devanca Tours serves international travelers and works with travel providers in different countries, your personal information may sometimes be processed or transferred outside Kenya.
Where personal information is transferred across borders, we aim to use appropriate safeguards and comply with applicable data protection requirements.
Depending on the circumstances, information may be transferred to airlines, accommodation providers, technology providers, payment providers, or other service providers located in countries relevant to your travel arrangements.
Payments for tours and travel services may be processed through third-party payment providers, banks, or other financial institutions.
Where payment is processed through a third-party provider, that provider may collect and process payment information according to its own privacy policy and security procedures.
We do not intend to store complete payment card details on our website unless such storage is specifically required, lawfully permitted, and appropriately secured.
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support marketing or analytics activities.
Depending on the technologies used on the website, you may be able to manage certain cookies through your browser or through a cookie consent mechanism provided on the website.
We may use third-party tools to understand website traffic, improve website performance, communicate with customers, manage inquiries, or measure marketing effectiveness.
Such services may process technical or personal information according to their own terms and privacy policies.
Examples may include website analytics services, email platforms, communication tools, advertising platforms, payment providers, social media services, booking systems, and customer relationship management tools.
If you contact Devanca Tours through WhatsApp, telephone, email, social media, or another communication channel, we may process the information you provide to respond to your inquiry, arrange travel services, provide customer support, or manage your booking.
Third-party communication platforms may process information according to their own privacy policies and terms. You should review the privacy practices of the relevant platform.
Where permitted by applicable law, we may send information about new travel experiences, destinations, offers, travel ideas, or other services that may be relevant to you.
Where marketing communications require consent, we will seek the appropriate consent.
You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending important service-related messages, such as booking confirmations, payment notices, itinerary updates, or other communications necessary to provide services you have requested.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, accounting, tax, or regulatory obligations.
The appropriate retention period depends on the type of information and the purpose for which it is processed.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the circumstances, these measures may include:
No internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to us through the internet.
Depending on applicable law, you may have rights concerning your personal information.
Under Kenya's Data Protection Act, data subjects have rights including the right to be informed about the use of their personal data, access their personal data, object to processing, request correction of false or misleading data, and request deletion of false or misleading data. :contentReference[oaicite:2]{index=2}
Depending on the applicable circumstances and legal requirements, these rights may include:
Some rights may be subject to legal limitations or conditions. For example, we may need to retain certain information to comply with legal, accounting, tax, contractual, or regulatory obligations.
If you would like to exercise a data protection right or ask a question about how we process your personal information, contact us using the details below.
Roysambu, Lumumba Drive Area
Nairobi, Kenya
Email: info@devancatours.com
Phone: +254 742 127 396
If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate and address the issue.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya where applicable. The ODPC provides a complaints mechanism for data subjects who believe their data protection rights have been infringed. :contentReference[oaicite:3]{index=3}
More information about data protection rights and complaints can be found through the official Office of the Data Protection Commissioner.
Our services are intended to be arranged by adults or by individuals who are legally permitted to enter into travel arrangements.
We do not knowingly use this website to collect personal information directly from children for independent marketing purposes.
Where information about children is required to arrange a family holiday or other legitimate travel service, that information should be provided by a parent, guardian, or authorized adult where required.
Our website may contain links to third-party websites, including hotels, airlines, travel suppliers, social media platforms, payment services, review platforms, or other external websites.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Devanca Tours may maintain profiles or pages on social media platforms. If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy.
Information you publicly post on social media may also be visible to others depending on the privacy settings of the platform.
If you voluntarily submit a review or testimonial about your experience with Devanca Tours, we may display that review on our website, social media pages, marketing materials, or third-party review platforms where appropriate.
We will not intentionally publish private information that you have not agreed to make public. If you believe a review or testimonial containing your personal information should be removed or changed, please contact us.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data processing practices.
When we make changes, we will update the "Last Updated" date shown at the beginning of this page.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
If you have questions about this Privacy Policy, want to exercise a data protection right, or have concerns about the handling of your personal information, please contact Devanca Tours.
Location:
Roysambu, Lumumba Drive Area
Nairobi, Kenya
Phone:
+254 742 127 396
Email:
info@devancatours.com
